What to Expect at Your Veterinary Appointment
Knowing what to expect at your first appointment at our veterinary clinic will help make the process more pleasant for both you and your dog, cat or small mammal.
1. Get Settled
Please arrive roughly 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
2. Meet Your Veterinarian
Your veterinarian will review your furry friend's medical history and listen to your concerns about their health. You can ask any questions you want, and we'll dedicate time to answering them.
3. Exam, Diagnosis & Treatment
Your pet will be thoroughly assessed by a veterinarian. Once this is complete, we will provide you with a diagnosis and treatment options.
Afterward, we will create a detailed report of your pet's diagnosis and treatment plan. We will keep this information on hand whenever you need it.
Our Pet Care Philosophy
Our team of veterinary professionals proudly serves pet parents and patients from across Northwest Calgary. We believe in treating every patient as if they were our own pet and giving them the same loving attention and care as their owners.
We are proud to provide preventive care, client education, and comprehensive services in an environment that we hope you and your beloved companion will feel comfortable in.
Hospital FAQs
Learn more about our office policies, payment options and appointment booking by reading through the answers below to our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, cheque, Visa, MasterCard and American Express.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We can discuss written estimates with clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, it is essential to call ahead to book an appointment in order to ensure that we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away and we will do everything we can for your pet or stabilize them to safely transfer to the nearest emergency clinic.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment for any reason, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs, and small mammals such as hamsters, rabbits, and ferrets.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
We have a working partnership with Trupanion to help provide high-quality insurance coverage for our patients.